Frequently Asked Questions
Our FAQs
Drain FAQs
Slow drainage, gurgling sounds, unpleasant odors, or water backups are common signs of a blocked drain. Addressing these issues promptly can prevent further damage or disruption, so be sure to contact Moore Homes Services at the first sign of a clogged drain!
For most Santa Rosa, CA households, scheduling a professional drain cleaning with Moore Homes Services once a year is recommended to prevent clogs and maintain optimal drainage. However, high-usage drains or older plumbing systems may require more frequent attention. Our experts will recommend the right frequency of drain clearing services for your unique drainage needs.
While store-bought solutions may provide temporary relief, they often contain harsh chemicals that can damage pipes over time. When the Moore Homes Services pros perform a drain clearing service, they use specialized tools and techniques that are safe and effective in resolving blockages. You can rest assured that your pipes won’t be damaged by our techniques!
The Moore Homes Services drain clearing experts use modern methods such as hydro jetting, video camera inspections, and mechanical snakes to effectively identify and remove obstructions without causing damage to your pipes.
Yes, reputable service providers prioritize environmentally safe practices by using techniques and equipment that minimize chemical use while maintaining efficiency, ensuring your drains are effectively cleared without harming the surrounding Santa Rosa, CA environment.
Avoid flushing non-disposable items, grease, or food scraps down the drain. Installing drain screens and practicing routine maintenance can also help prevent blockages. The Moore Homes Services pros will be happy to provide you with more specific methods for preventing clogs after clearing your drain, especially if there is an obvious cause behind the clogs. With our 100% Right…or 100% Free™ guarantee, you’re in great hands.
The best way to unclog a kitchen sink drain is to start with a safe home rinse, then step up to professional drain-clearing if the flow doesn’t return. Most clogs form from cooled grease, food particles, and soap film that harden inside the line. For a gentle first try, mix vinegar and baking soda to rinse the drain and pipes; if that doesn’t hold, a pro can clear the pipe wall, so buildup doesn’t return quickly. In our Point Reyes Station area work, we often find the blockage just past the P-trap, where congealed fat collects.
What typically works best:
- Drain Snake: pulls out soft buildup near the trap.
- Cable Machine: cuts through dense obstructions deeper in the line.
- Hydro-jetting: high-pressure water that scours grease, scale, and scum; safe for pipes.
- Camera inspection: pinpoints the clog and pipe condition and is often included with promotional drain clearing.
If the sink backs up into both bowls or you notice foul odors, stop running water and schedule professional drain clearing.
Need help in Point Reyes Station, CA? Call (707) 244- 1119 or book online. “Excellent service, knowledge and communication. Drain cleaning/clearing.” — Dan L.
A sewer camera inspection can detect all sorts of things within your line including blockages, cracks, leaks, collapsed pipes, misaligned sections, corrosion, and tree root intrusion. Our video camera inspections provide a clear view of the problem, enabling an accurate diagnosis and repair solution. To see what’s going on inside of your pipes, call (707) 600-3387 to schedule a prompt inspection with our trusted experts today!
Yes, we highly recommend performing a sewer camera inspection before purchasing a home. This ensures there are no hidden issues with the property’s sewer lines, saving you from costly repairs or replacements down the road. It’s always better to be safe than sorry when it comes to your sewer line!
Absolutely! Our team is happy to provide you with a copy of the inspection footage, either as a digital file or a link to access the recording. You can count on your Moore Homes Services specialist to walk you through all of the instructions on how to access your inspection findings. Having a copy of this footage can be very helpful for future reference or for sharing with other professionals for further consultations.
A sewer camera inspection is essential when you’re experiencing recurring clogs, slow drains, or suspect a deeper issue within your plumbing system. Sewer inspections can also be a valuable tool when purchasing a home to ensure the sewer lines are in good condition. If you’re looking to buy or sell your home on the Santa Rosa, CA market any time soon, consider scheduling a professional sewer video camera inspection with Moore Homes Services first! With our 100% Right…or 100% Free™ guarantee, you’re in great hands.
A sewer camera inspection is essential when you’re experiencing recurring clogs, slow drains, or suspect a deeper issue within your plumbing system. Sewer inspections can also be a valuable tool when purchasing a home to ensure the sewer lines are in good condition. If you’re looking to buy or sell your home on the Santa Rosa, CA market any time soon, consider scheduling a professional sewer video camera inspection with Moore Homes Services first! With our 100% Right…or 100% Free™ guarantee, you’re in great hands.
Over time toilet paper and other debris can clog up a sewer line as they get snagged on the tree roots that often infiltrate sewer lines. Flushing sanitary products, feminine hygiene products, facial tissues, paper towels, or even extra-thick toilet paper can severely clog up your sewer line over time. It is best to avoid flushing anything down your toilet other than toilet paper to avoid unnecessary sewer line clogs.
The main culprit of a collapsed sewer line is typically tree roots. Tree roots naturally seek out water so they are highly attracted to all of the moisture that exists within your sewer line. Unfortunately, these tree roots can end up growing into the actual pipe itself, through the joints, and after decades of use, the tree roots degrade from the constant exposure to moisture. Eventually, the sewer line itself will weaken to the point of completely collapsing. If you are struggling with a collapsed sewer line, call Moore Homes Services to help you replace it right away.
HVAC FAQs
No, in fact 95% furnaces use the highest quality components and materials like stainless steel to increase reliability, and lifespan.
No, we cannot provide a quote over the phone, as pricing varies based on your needs and the unique conditions in your home. Some of the other considerations include:
- Code violations/upgrades
- Efficiency of new unit
- Integrating existing equipment
- Filtration requirements
- Zoning and lifestyle additions
- Installation location
In order to properly size your system, a detailed load calculation must be performed by a qualified technician. Installing an oversized or undersized unit may result in higher utility bills and your system may not heat or cool at capacity.
According to leading consumer and trade magazines and the US Department of Energy, the heating and cooling contractor you choose does make a difference. The same equipment can be installed in the same home by two different contractors, and there can be a difference in comfort, equipment efficiency, and overall life.
First, make sure the unit is properly sized. We will provide a load calculation for your home. Next, consider any comfort issues in the home. Some products can reduce air stratification and uneven temperatures from room to room. If you have allergies, an indoor unit with an Variable Speed motor will allow you to circulate the air in your home continuously while filtering the air for about the same cost as operating a standard light bulb. Finally, know your budget parameters and the efficiency of the system being proposed. Does the system offer a payback? In other words, will the monthly savings over time offset the cost of the new unit or efficiency option being considered?
Many factors affect the cost of a heating or air conditioning system, including the size of your home, the type and condition of the ductwork installed and accessories you might need such as a thermostat or an electronic air cleaner. We have a complete range of systems and accessories available to meet all your needs, including your financial ones! We will be happy to assist you in finding the right system to meet not only your comfort needs but also your household budget.
It’s a fact: the trapped air we breathe in our homes can be loaded with dust, pollen, plant spores, and other pollutant particles. In many cases, it’s worse than the air outside.
Look for contractors that fully complete a load calculation to properly size any new equipment. Make sure they are licensed, bonded and insured, and ask for proof of this. Be sure they permit all applicable work. Check their record with the state Attorney General’s office. Lastly, seek referrals from friends, family and neighbors with similar values and needs. If they’ve been happy, odds are that you’ll be happy.
If the cost of energy and maintenance seems to be too high, it likely is. A new heating and cooling unit will be worry-free. You won’t have to consider whether the latest Band-Aid repair will get you through the next season. Just switching to a modern air conditioning unit with a SEER rating of 16 can save $50/year from the older models that typically have a rating of about 13 or less. If you schedule an appointment we can give you an assessment of just how old your unit is and how much energy savings you can gain by getting a modern high efficiency unit.
If the cost of energy and maintenance seems to be too high, it likely is. A new heating and cooling unit will be worry-free. You won’t have to consider whether the latest Band-Aid repair will get you through the next season. Just switching to a modern air conditioning unit with a SEER rating of 16 can save $50/year from the older models that typically have a rating of about 13 or less. If you schedule an appointment we can give you an assessment of just how old your unit is and how much energy savings you can gain by getting a modern high efficiency unit.
Permit requirements vary by location and the type of work being done. If the job requires a permit, it will be addressed before any work agreements are signed.
That depends on the size of the blower fan in your existing furnace, the capacity of your duct system, and the cooling needs of your home. Our Design Technicians can inform you of your air conditioner options, along with the cost and benefits of each.
Building analyst experts estimate that as many as 70% of all homes with central heating and air have poorly installed ductwork. Ducts that are not properly sealed or insulated fail to get the hot or cool air where you want it efficiently, therefore costing you money. Before investing in a new system, we want to take a look and checks your ducts and address any problems that their may be. We do not recommend spending money on a new, super-efficient system unless you are sure those efficiency gains won’t be lost by poor ductwork.
Here are some suggestions that can help you reduce your energy costs:
- Upgrade to a high-efficiency system – Swapping your old, inefficient air conditioning system for a high-efficiency one can cut electricity bills by up to one-third.
- Adjust the temperature – Typically, adjusting temperatures 5–8 degrees (down in winter, up in summer) can help save energy if you’re going to be away from home for several hours.
- Install ceiling fans – Change the direction of airflow on your ceiling fans. In the summer, the blades should operate in a counter-clockwise direction. In the winter, the blades should operate in a clockwise direction helping to push the warm air from the ceiling down into the room.
- Have annual maintenance performed – Tuning up your cooling system each spring and your heating system each fall will help ensure each operates at peak efficiency and can help you identify and resolve any potential issues before a breakdown occurs.
- Don’t block air vents – Keep your supply and return air vents free of objects like blinds, carpets or furniture so your air conditioner or furnace can operate efficiently and there is even air distribution.
- Install a programmable thermostat – A programmable thermostat enables you to control your home’s temperature when you’re away or asleep. For every 1° you lower your thermostat for seven hours per day, you can save approximately one percent on your heating bill.
You can avoid costly HVAC repairs by having your system regularly inspected and maintained by one of our certified technicians.
Many factors affect the cost of a heating or air conditioning system, including the size of your home, the type and condition of the ductwork installed and accessories you might need such as a thermostat or an electronic air cleaner. We have a complete range of systems and accessories available to meet all your needs, including your financial ones! We will be happy to assist you in finding the right system to meet not only your comfort needs but also your household budget.
It’s a fact: the trapped air we breathe in our homes can be loaded with dust, pollen, plant spores, and other pollutant particles. In many cases, it’s worse than the air outside.
If you have a qualified technician like ours perform regular preventative maintenance and service suggested for your unit, industry averages suggest that an air conditioner should last 12-15 years and a gas furnace should last as many as 20-25 years.
According to the Environmental Protection Agency (EPA), your exposure to air pollutants can be up to 100 times higher indoors than outdoors. Air scrubbers and Active filtration are ways in which we can help rid your home of allergens and toxins to improve your health.
If the cost of energy and maintenance seems to be too high, it likely is. A new heating and cooling unit will be worry-free. You won’t have to consider whether the latest Band-Aid repair will get you through the next season. Just switching to a modern air conditioning unit with a SEER rating of 16 can save $50/year from the older models that typically have a rating of about 13 or less. If you schedule an appointment we can give you an assessment of just how old your unit is and how much energy savings you can gain by getting a modern high efficiency unit.
With the proper attention, heating and cooling systems can keep you comfortable year-round. Heat pumps and oil-fired furnaces and boilers need a yearly professional tune-up. Gas-fired equipment, on the other hand, burns cleaner and can be serviced every other year. A close inspection will uncover leaks, soot, rust, rot, corroded electrical contacts and frayed wires. In furnace (forced-air) and boiler (hot-water) systems, the inspection should also cover the chimney, ductwork or pipes, dampers or valves, blower or pump, registers or radiators, the fuel line and the gas meter or oil tank — as well as every part of the furnace or boiler itself. Next, the system should be run through a full heating cycle to ensure that it has plenty of combustion air and chimney draft.
Finally, cleaning the burner and heat exchanger to remove soot and other gunk will prevent such buildup from impeding smooth operation. For the burner, efficiency hinges on adjusting the flame to the right size and color, adjusting the flow of gas or changing the fuel filter in an oil-fired system. A check of the heat pump should include an inspection of the compressor, fan, indoor and outdoor coils and refrigerant lines. Indoor and outdoor coils should be cleaned, and the refrigerant pressure should be checked. Get A Precision Tune-Up and Safety Inspection
This is a great question! When your energy bills are starting to irritate you or when you feel that you are starting to get hot and cold spots within your home! Contact us today and we’ll help you make the best decision possible!
No, you don’t want your air conditioner to be too large. Air conditioners control the comfort level in your home by cooling the air and by removing humidity. An oversized air conditioner can cool your home faster, but it will use more energy and will not remove humidity adequately. In addition, your existing ductwork may not be able to support the airflow of a larger system.
A unit that is too big for your home will have short run cycles. It can take only a short time to cool the air, but the unit shuts off before enough air blows across the indoor coil where moisture condenses into water and drains from your system. Too much moisture left in the air can lead to mold and mildew problems. These short run cycles also mean your system starts and stops more often which uses more energy and causes a lot of wear and tear. An air conditioner operates more efficiently during long run cycles. The same holds true with heating systems. An oversized furnace can warm the house quicker, but it uses more fuel and causes greater temperature swings in the home.
The most common air conditioner repair issue homeowners face is a clogged or dirty air filter that restricts airflow and makes the system blow warm air or shut off. This happens because blocked return air can freeze the coil, triggering safety controls that stop cooling. Electrical wear on start parts like capacitors is also frequent as systems age. We handle these issues every week in American Canyon.
Call for service soon if you notice:
- Ice on the copper lines or indoor coil.
- The outdoor fan runs but you hear a brief hum and no cooling.
- Breaker trips when the unit starts.
- Short cycles with rising energy bills.
Turn the system off if you see icing or tripping breakers to avoid compressor damage.
Need help in American Canyon, CA? Call (707) 244-1119 or book online
The cost to install central air with ductwork varies by home and is confirmed only after an on-site inspection. Most of the price comes from the design and scope of the duct system, then the AC unit’s size and efficiency rating. A technician will assess load (how much cooling your home needs), duct routing, and code requirements before giving a firm, itemized quote. Our teams routinely design and install complete systems in the Point Reyes Station area, so we plan for real-world access limitations in attics and crawl spaces.
Key factors that drive price:
- Home size and number of supply/return runs needed
- Attic/crawlspace access and chosen duct materials
- Required sealing, insulation, and local code upgrades
- Thermostat, zoning, and any electrical updates
An in-home assessment will provide a clear, itemized estimate tailored to your home.
Ready to schedule your appointment or upgrade your AC and spring into comfort? Call us today (707) 244-1119 or visit our website at Moore Home Services to schedule your consultation. Experience the difference with Santa Rosa’s trusted hometown home experts and enjoy a worry-free upgrade that promises both performance and peace of mind.
Plumbing FAQs
Some of the most common plumbing issues homeowners face include clogged drains, leaky faucets, running toilets, low water pressure, and broken water heaters. These problems can cause major inconveniences and may lead to more significant issues if left unaddressed. If you’re experiencing any of these plumbing problems around your house, don’t delay—call Moore Homes Services to schedule an expert plumbing repair today!
Signs of a water leak include unusually high water bills, damp or discolored walls or ceilings, a persistent musty smell, or the sound of running water when no faucets are in use. A professional plumbing inspection with Moore Homes Services can help identify and resolve any water leaks.
The best way to unclog a kitchen sink drain is to start with a safe home rinse, then step up to professional drain-clearing if the flow doesn’t return. Most clogs form from cooled grease, food particles, and soap film that harden inside the line. For a gentle first try, mix vinegar and baking soda to rinse the drain and pipes; if that doesn’t hold, a pro can clear the pipe wall, so buildup doesn’t return quickly. In our Point Reyes Station area work, we often find the blockage just past the P-trap, where congealed fat collects.
What typically works best:
- Drain Snake: pulls out soft buildup near the trap.
- Cable Machine: cuts through dense obstructions deeper in the line.
- Hydro-jetting: high-pressure water that scours grease, scale, and scum; safe for pipes.
- Camera inspection: pinpoints the clog and pipe condition and is often included with promotional drain clearing.
If the sink backs up into both bowls or you notice foul odors, stop running water and schedule professional drain clearing.
Need help in Point Reyes Station, CA? Call (707) 244- 1119 or book online. “Excellent service, knowledge and communication. Drain cleaning/clearing.” — Dan L.
Filtration removes sediment and many chemicals from water; purification targets microbes and broader contaminants to make water potable; and softening reduces hardness minerals, such as calcium and magnesium, that cause scale. Most homeowners first notice hardness as spots or scale on fixtures, while a chlorine taste or cloudy water indicates a need for filtration. Moore Home Services installs and services whole-home systems and salt-free conditioning solutions, including HALO options, and our local team ensures proper sizing and placement for long service life. Our plumbers regularly resolve water quality and scale issues for households across the Santa Rosa area.
Consider these decision signals:
- Filtration: chlorine taste/odor, discoloration, or visible sediment.
- Purification: concern about microbes or broader potability risks.
- Softening/conditioning: scale on fixtures, soap that won’t lather, or appliance buildup; conditioners don’t remove minerals but make them less likely to stick.
If you’re unsure which you need, schedule a professional water test before choosing equipment. We provide these services to homeowners throughout Santa Rosa, Napa, and Marin counties.
Ready to schedule your appointment? Call us today (707) 244-1119 or visit our website at Moore Home Services to schedule your consultation. Experience the difference with Santa Rosa’s trusted hometown home experts.
A plumbing inspection is a comprehensive check of your home’s pipes, fixtures, water heater, and drains. Our plumbing pros will detect any hidden leaks, corrosion, clogs, or aging components before they become expensive repairs. Protect your home by scheduling a professional plumbing inspection with Moore Homes Services and avoid plumbing surprises.
Consider these decision signals:
- Filtration: chlorine taste/odor, discoloration, or visible sediment.
- Purification: concern about microbes or broader potability risks.
- Softening/conditioning: scale on fixtures, soap that won’t lather, or appliance buildup; conditioners don’t remove minerals but make them less likely to stick.
If you’re unsure which you need, schedule a professional water test before choosing equipment. We provide these services to homeowners throughout Santa Rosa, Napa, and Marin counties.
Ready to schedule your appointment? Call us today (707) 244-1119 or visit our website at Moore Home Services to schedule your consultation. Experience the difference with Santa Rosa’s trusted hometown home experts.
If your water heater is 10 or more years old, delivers inconsistent hot water, makes odd noises, or shows signs of rust or leakage, it’s likely time for a replacement. These symptoms often point to internal corrosion or failing components that can’t be reliably repaired. A new water heater not only improves performance but also reduces energy costs. Skip the surprise cold showers, book a professional water heater replacement with Moore Homes Services today!
Consider these decision signals:
- Filtration: chlorine taste/odor, discoloration, or visible sediment.
- Purification: concern about microbes or broader potability risks.
- Softening/conditioning: scale on fixtures, soap that won’t lather, or appliance buildup; conditioners don’t remove minerals but make them less likely to stick.
If you’re unsure which you need, schedule a professional water test before choosing equipment. We provide these services to homeowners throughout Santa Rosa, Napa, and Marin counties.
Ready to schedule your appointment? Call us today (707) 244-1119 or visit our website at Moore Home Services to schedule your consultation. Experience the difference with Santa Rosa’s trusted hometown home experts.
We recommend scheduling a professional plumbing inspection at least once a year. Annual checkups are especially important for older homes or if you’ve experienced previous plumbing issues. Routine plumbing inspections catch leaks, corrosion, and other hidden problems before they turn into expensive repairs. Don’t wait for a surprise leak, book your yearly professional plumbing inspection with Moore Homes Services today.
It depends on your home’s needs. Tankless water heaters are energy-efficient and provide endless hot water on demand, perfect for smaller households or those looking to save space and cut energy bills. Traditional tank models, on the other hand, have a lower upfront cost and work well for homes with higher hot water usage at multiple outlets. Not sure what’s right for you? Schedule a professional water heater consultation with Moore Homes Services and we’ll find you the perfect fit! With our 100% Right…or 100% Free™ guarantee, you’re in great hands.
A thorough plumbing inspection from Moore Homes Services includes checking all key components: pipes, fixtures, toilets, drains, shut-off valves, water pressure, and your water heater. Our pros identify leaks, corrosion, wear and tear, and potential code issues to guarantee your entire plumbing system is safe, efficient, and up to standard.
Consider these decision signals:
- Filtration: chlorine taste/odor, discoloration, or visible sediment.
- Purification: concern about microbes or broader potability risks.
- Softening/conditioning: scale on fixtures, soap that won’t lather, or appliance buildup; conditioners don’t remove minerals but make them less likely to stick.
If you’re unsure which you need, schedule a professional water test before choosing equipment. We provide these services to homeowners throughout Santa Rosa, Napa, and Marin counties.
Ready to schedule your appointment? Call us today (707) 244-1119 or visit our website at Moore Home Services to schedule your consultation. Experience the difference with Santa Rosa’s trusted hometown home experts.
At Moore Homes Services, our water heater pros install all major water heater types including traditional tank models, tankless units, gas and electric systems, and high-efficiency hybrid models. Not sure what’s right for your home? Our licensed experts evaluate your household size, hot water usage, and energy preferences to find the perfect fit. Ready for reliable hot water and lower energy bills? Contact Moore Homes Services today for professional hot water heater installation!
Modern plumbing installations often use materials like copper, PEX (cross-linked polyethylene), and PVC (polyvinyl chloride). Each material has their own unique benefits, such as durability, flexibility, and cost-effectiveness. You can lean on Moore Homes Services for help choosing the right materials based on your home’s requirements and budget.
Outdated pipes are often made of materials like galvanized steel or iron, which can corrode over time. If your home was built before the 1970s and has not had its plumbing updated, it’s worth calling (707) 358-2844 to schedule a professional inspection with Moore Homes Services and determine if replacement is necessary.
A water softener eliminates the calcium and magnesium ions that cause hard water, replacing them with sodium or potassium through a process called ion exchange. This means no more scale buildup in pipes, cleaner dishes, smoother skin, and longer-lasting appliances. Say goodbye to the hassle hard water brings, schedule your professional water softener installation with Moore Homes Services today!
Absolutely! A water softener removes the calcium and magnesium minerals responsible for limescale, preventing buildup in your pipes, faucets, and appliances. This makes your plumbing last longer and your systems run more efficiently. Stop scale before it starts, protect your home with a professionally installed water softener from Moore Homes Services.
A professional water softener installation transforms your home’s water quality. You’ll enjoy softer skin and hair, cleaner dishes, brighter laundry, and fewer hard water stains. You’ll also protect your plumbing and extend the lifespan of water-using appliances, saving you money on repairs and energy bills. Take the hassle out of hard water, schedule your professional water softener installation with Moore Homes Services today!
If your basement is prone to flooding, dampness, or water pooling, you are likely a good candidate for a sump pump. Homes in areas like Santa Rosa, CA with heavy rainfall, high water tables, or poor drainage systems often benefit significantly from this device. Regardless, it’s never a bad idea to install a sump pump system!
There are three main types of sump pumps: pedestal, submersible, and battery backup pumps. Pedestal pumps are budget-friendly, submersible pumps offer better efficiency and noise reduction, and battery backup pumps provide functionality during power outages. Our team is happy to walk you through all of your options and find the right sump pump for your home.