Need Emergency Furnace Repair?
Check Before You Call
Which best describes your furnace?
Does it have a pilot light and is it on?
Our Approach to Heater Repair
We offer 24-hour, 7-day emergency furnace repair on all makes and models of furnaces, heat pumps, or thermostats. When Moore arrives for a service call, we sit you down and walk through the issue with your furnace, heat pump or thermostat problem. Education is our top concern, and we provide the best options for you and your family based on this assessment. If you live in Sonoma, Napa, or Marin, call Moore Home Services. We’ll get the job done right. And it’s 100% right…or 100% free™.
Furnace Repair Prevention
Is your furnace more than 10 years old? It may cost you more over the remainder of its lifetime than it would to install a new, high-efficiency furnace. Moore recommends getting a tune-up on your furnace every year.
Not an emergency? We offer a diagnostic service call for only $49.
How Much Does Furnace Repair Cost?
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Warranty
Furnace manufacturer and contractor warranties vary. Some furnace warranties do not cover broken parts that could be due to neglect or poor maintenance. Moore offers a 12-month satisfaction guarantee on our work.
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Urgency
When it's cold, contractors are busy. Many homes need heat immediately. This can drive the cost of service higher. To avoid rush service fees, visit our offers page and get a tune-up for only $79!
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Severity
A bad ignitor or snuffed pilot light could feel like a total disaster, but it’s not. Likewise, while a faulty thermostat can cost less than $100 for a basic model replacement, a dead motor can cost hundreds of dollars.
Bob and Juan did a great job installing a mini-split AC/heat system in our Eichler. I can earnestly recommend Moore for this type of work -- they were efficient, courteous and quick and fairly priced. Thanks for a job well done. – David R.
Hired Moore to replace our air conditioner. Techs David and Mau were great. Courteous and knowledgable. Would definitely recommend them to family and friends.
Just had Karl come and do the tune up of my air conditioner and furnace, and what a sweet guy! He gave me many recommendations on how to keep my equipment running smoothly, what filters are better for my furnace vents, as well as not making me feel like an idiot when I didn't understand something. – Angel G., Windsor
Huge shout out to Ira Quackenbush! My first experience with this company and now I believe I will be a loyal customer. Ira came out to do a basic "check". We'd lived in this house for a couple years and never had our systems checked - it's an old house and an overdue inspection. Ira was super thorough, kind, friendly and knowledgable. – Tina O., Santa Rosa
Today, the Moore Technician, Kevin, arrived on time, thoroughly tested my furnace, replaced broken parts - including my thermostat- explained the process and said my furnace has some life left. I signed up for the annual service and Kevin will come in the spring to service my a/c which is included in my annual contract - very reasonable. Kevin was so friendly, clear, thorough, and helpful. – Maglyn I., Santa Rosa
Jason came out back in November and confirmed our fears, but he did an excellent job at helping find a solution and explained in detail how to remedy the problem. A few weeks later Kazu and Tony came out and in just one day installed new ducting (11vents in total). They were both super nice and very courteous (Highly recommend both of them). Also included in our quote is a post assessment. Trevor and his team came out and measured ...
I grabbed an Amazon Local coupon for these guys for a $19 furnace inspection. What I got was a thorough, detailed assessment and tune-up. WAY more than I expected. Nick was courteous and knowledgeable, and I know that if my heating or air system fails, this is the company I'd choose to do my repairs. Thanks, Moore! - N L., Novato
We chose Moore to replace 2 furnaces, upgrade to a tankless water heater, add attic insulation, upgrade and move some gas lines, remove and replace an asbestos duct, repair our broken A/C and add solar panels! My wife Andrea is very picky and when she didn't like one thing they had done in the garage, they came right back out with a bigger crew and found a way to change it and she is very happy. We would highly recommend Moore! ...
The unit in my living space is absolutely wonderful. It is solar powered. It runs quietly and yet is powerful. But mainly want to write a review about the service technician, Brad. He was fast, friendly, curteous and knowledgable. Usually I dread when I have a service visit, but he made it easy and comfortable for me and I really appreciate that.
Taniela Hausia & Victor Ambriz installed our new heater and air conditioner unit this past week and did a FANTASTIC job!!! They really went above and beyond with cleanliness, attention to detail and Taniela explained everything to us afterwards, to make sure we are comfortable with the new system.
We have been travelling for eight years, renting out our house. When we came back, we wanted to have Moore Home Services check out our heater before the cold weather starts. Bianca came to our home on Thursday and did such an excellent job explaining everything and putting me at ease. I HIGHLY recommend Bianca and Moore Home Services!
Moore recently replaced my furnace and added a new air conditioner for my home. the service was flawless, the staff was polite and cleaned up everyday. A special shout out to Zac and Drake for the great work and attention to details. I highly recommend Moore for future needs.
Joshua did an awesome job today ! Quick diagnosis of the problem, fair price, and a warm house when I returned home from work !! This is our second time calling on these kind folks for assistance and once again top notch service.
I highly recommend this company if you are in need of a (gas) heater. Chris came out to bid the job and there was no hard sales pitch. He even looked up rebates so I could keep the cost down. He was very knowledgeable. I had a different company came out for a bid earlier and they charge me $359 and did nothing......there was no price for Moore's bid. When Sy and Victor returned 2 days later to install the gas heater, they ...
Very impressed with the work ethics of Brian and (sorry but I forgot the other fellows name). They were very careful to put down drop cloths and wear shoe covers to protect my carpet.
They replaced a furnace and A/C. They did such a great job paying attention to every detail. This was a great experience working with these gentlemen. They are friendly, professional and arrive on time! Thank you!
We made an appointment for Moore Solar HVAC to come out and do a checkup on our Trane furnace. Appointment set up was easy. We received a call a day ahead to confirm the appointment and the time (a two-hour window) and a call the day of the appointment to let us know the technician was going to arrive shortly (well within the two-hour window). The technician, Jeff, was fabulous. The first thing he asked us was whether we ha...
Moore was great. Needed a new furnace because ours was 42 years old and had cracked heat exchanger. They sold and installed a new one for a good price and it works great. The install team (Taniela, Paumau, Kazu, and Brian) were awesome. There were some unforeseen issues and they found a solution and resolved it on the spot including bringing 2 additional installers to help. There was no extra change as the quote was guarante...
I am absolutely thrilled with my experience with Moore!! From my initial set-up with Brenda who was so nice and got the ball rolling and told me about rebates and the Home Depot card we could use to pay for it all, to David and Mua who helped install our new furnace and ducting. They were so nice and handled my mini- breakdown when we discovered there was more issues than we originally had thought. But they took it all in stride, c...
So grateful for the wonderful service we've received from Moore! We had an entire new HVAC system put in this year and the initial install to the follow up service has been outstanding! Today Karl was out to do a follow up service and helped tremendously with a question we had. Super helpful and very kind!
I've been happy with the annual maintenance services I received from Moore since we acquired a cooling and heating system from them about three years ago. All their technicians have been courteous and thorough especially Carl Schmidt. Carl spent more time than others checking and cleaning the system. He took time explaining what we need to do to better maintain the system and put everything back in place. He's absolutely the best a...
Hola Moore Solar & Heating, My wife Pam and I purchased our home in RP in 1983 where we raised our family, four daughters. When we purchased our home the only heat it had was two wall furnaces that left you seeing your breath on cold winter mornings. So because I was in the trades "plumber" and had many friends in the trades i installed a wood stove and with the help from my heating tradesmen friends we designed a Heat distr...
Just spent a couple of hours with MOORE Heating technician "Jeff". I just moved into a new home & requested Moore heating to do a safety inspection. He was kind enough to explain everything that he was inspecting, what appears to be working & what needed attention. There was no pressure or scare tactics. Thanks to his patience, I have a plan & choices to think about.
Our first experience with Moore Heating and Cooling was when Dale came out to give us a free estimate. We could not have been more impressed with Dales professionalism and creative ideas on how we could install heating and air in our home. Dale completely earned our trust and made our decision to go with Moore easy. He came out a few times to finalize our project and each time was a pleasant and satisfying experience as he was able...
Just had Karl come and do the tune up of my air conditioner and furnace, and what a sweet guy! He gave me many recommendations on how to keep my equipment running smoothly, what filters are better for my furnace vents, as well as not making me feel like an idiot when I didn't understand something. I don't know about you, but so many times when I have service repair guys come out and "fix" or "tune up" something, they make me feel l...
We've had our HVAC needs taken care of by Moore for a few years now and they continue to impress. Both the office staff and the technicians are courteous and knowledgeable. Today, Jeff G., meticulously checked all our vents and spent quite some time assessing our AC unit. He was friendly and very patient with our curious dogs. He clearly explained the condition of our unit and provided quotes for how to address certain issues. He p...
As new home owners, we are learning about all of ups and downs that come with home ownership. We are also learning about the costly repairs that go with it. I made a request for an inspection quote with Moore Solar via Yelp for $49.00. A competitor wanted to provide an inspection quote at $149.00! Our technician, Cameron, was knowlegeable, funny and thorough in his work. He was clear when explaining what work needed to be perfor...
JP came out to our house to check our existing system and give us a quote. Even though we have not moved forward yet, the professionalism and expertice that he showed was fantastic. I would highly recommend Moore, and JP or Berry specifically, for any and all HVAC or solar needs!
Just recently contacted Moore heating about replacing our air ducts. They were recommended to me by a friend who had similar work done a couple of months ago. I contacted Moore and was able to quickly set up an appointment for an assessment of our ducts. The gentleman (whose name escapes me) came to our house a few days later on time and fully prepared. He thoroughly examined below our house and in our attic and then provided me ...
I happened to call for service on a wall unit heater the very day they added that particular service to their offerings. It's hard to find a company to work on wall units, so I was both happy and a little hesitant as they were new to this kind of service. Nick came and with a little tinkering found an obvious problem. We had just purchased the house so we had no idea what we were dealing with. The unit stopped working again a few d...
I had a truly excellent experience getting central air installed in my 53 year-old home. What really sold me on going with their bid (which was frankly a bit higher than the two others I got), was the level of attention to detail (I didn't feel I would be hit with unforeseen costs--and I wasn't!), and especially Corrina--the consultant who came to my house--knowledgeable, friendly. I just wanted to work with her right away! At ever...
The experience we had with Moore was positive from the beginning until the end. The salesman, Brian, was courteous and took time explaining the process and different options available. He answered our questions and made us feel confident about the service we were going to be getting. Cliff and Tory were our technicians and we were so happy with their professionalism. They were friendly and knowledgeable and cleaned up after themsel...
My wife and I recently purchased a home in Bennett Valley. Since the home was built back in 1976, we have been busy updating everything from the electrical, painting, flooring and everything in between. During our mini renovation, we discovered that our existing ducting under the house is corroded and more than likely heating cooling the world but not the interior of our home. Since we are new to the area, and didn't know where to ...
Great Job done! Installation of a new furnace and thermostat done by Tommy and Ronnie. They did a good job and made sure to explain the system and installation to my grandfather, the home owner. They even had suggestion to make the use easier for my grandfather.
Another in a parade of 5-star reviews for Moore Solar / Heating / Cooling. As always, the tech, Steve, was super-professional, nice and efficient. He was even early (!) for the appointment. How many times have you had a service provider be early? (I'm looking at you, Comcast.) Within an hour or so, Steve replaced the furnace blower motor, buttoned up the unit, tested everything and cleaned up. Great job, Steve. The Moore...
We purchased new AC & Heater from Rheem and have 10 years warranty on the parts through a heating company from concord. Many problems come with brand new unit within the first 2 years. The company from Concord does not make the parts but provide the service, but after we "Taste" their service...We hope that we did not purchase any thing from this Concord company. This concord company did not share information to us to make de...
I recently replaced my furnace through Moore. I could not have had a better experience. Ryan (Sales) came out provided an accurate and beyond competitive quote (About 11,000$ cheaper than a quote I got from "another" company) for the work that needed to be done and assisted with a few phone calls after with concerns and questions. Jose and Jameson (Installers) installed my furnace flawlessly. Arrived perfectly on time and wer...
Moore Solar/Heating/Cooling installed our heating system and they have serviced it now for about 5 years. They are easy to reach, do very good work. We needed a service (first time in 5 years we needed repair) and the Santa Rosa fires had been going. We were worried about calling them. Well, someone answered and Sean. came out a few days later. They confirmed appointment, said they were on the way, serviced it beautifully, explai...
I actually didnt think theyd just come out for $20 & figured Id have to haggle & deal with a hard sell for a new furnace but I was pleasantly surprised that was not the case. JR did give recommendations to consider but I felt he was genuinely interested in helping me & I will def call Moores when the time comes for further work. - Bianca M.
We had our annual maintenance inspection of our heating system installed by Moore in 2015. Our service tech was John Bence. John was friendly, courteous and knowledgeable; and he took the time necessary to thoroughly inspect our system. When we set this appointment up with Moore, we let them know that we were interested in exploring adding air conditioning. John came prepared today with an appointment set up with an A/C specia...
Moore was recommended by a quality and honest contractor who has used their services. On time and "ready to get to work" Chaleo went up into a very very warm (HOT) attic space to diagnose the issue regarding little or no air coming into the 2 bedrooms. Finally, an answer! Honest, upbeat and took his time. Best service and attitude, an employee that LOVES his work and the company he works for. So impressed with who MOORE Solar...
Fantastic company from top to bottom. We had an old furnace system replaced, including duct work and new insulation. Moore was timely, clean and informative on each and every step they were taking. We could not have asked for a better team to come out and do this job. Plus, they came in considerably lower than other estimates from some of those huge multi-state companies. We were happy to keep our money with a local firm, especiall...
Today Nick D'Angelo serviced our Heater and did an excellent job. He pointed out some issues that he resolved. Moore has been servicing our Bryant heater/AC for over 12 years! I highly recommend them and to get their annual maintenance contract which is very cost effective. Nick and other tech's that have come to our house have always been very courteous and professional!
Dependable, reliable and honest They were very honest and it was a great experience. It was above board and no secrets.
I think they did a good job. I thought they were really professional, the women at the office who set everything up were great, and the people they sent out were good. I was all around happy with the work. I thought they did a fine job.
They were reasonably priced and they helped me get a new furnace right after my husband passed away. I was very happy with the manager who came and set it up. They were very timely. Their service and price were very reasonable.
They are a fantastic company, and they stand by their word. I like that they stand by their word. They say 100% satisfied or 100% free. They are an honest company.
Easy to get an appointment, availability, they were reasonably priced, in and out, and clean. All of the service people were polite and seemed to know what they were doing.
Extremely reliable, knowledgeable and full of integrity Quality of service is thorough, and they are personable.
They give you a lot of good information, so you can make good decisions whereas most companies don't do that. Most places do not explain as well as they do. The work they did, very good job and very professional
Professional, friendly, and have a good work ethic, they care about you and that you are satisfied. The whole company is great. Professional, efficient, and friendly
I have already referred them. They have installed for a friend already. They are always there when they say they will be. They did a wonderful job. They are great.
Very professional, thorough, and friendly. All of the above
They are a local business, polite, and honest. Quality products, we have been using them for many years.
Very reliable, professional, friendly, and high quality. Very professional and on time.
They are excellent. I would recommend them. I liked everything, efficient, and on time.
Very great people, cordial, and respectful of your home, all of the men are respectful with their shoes and make sure everything is put back together. They are service people. They don't push you.
I have recommended them to several people. The employees were great and very polite.
Very professional, clean, did great work, and good communication, I would highly recommend them. Professional, clean, and did quality work.
Very good work and good people, but they charge and arm and a leg. The quality of the workmanship, and they responded quickly.
Don't go to anybody else, just choose Moore. They didn't ignore me. The other companies ignored me or took too long to get back to me. Moore was very responsive.
Very professional and reasonable prices. They did everything they said they would. They were clean and respectful.
Very knowledgeable and personable employees, I didn't feel rushed when I needed an explanation. Showed up on time
Well-organized, in the terms of communication with the customer., they are very well-managed. I think that is what's missing from a lot of companies these days. Just what I said.
They are very punctual and knew what they were doing, their expertise. They explained everything.
I thought they were very knowledgeable and answered all my questions. They were helpful, friendly and reasonable. I advise people to research their Web site because it does help. Quality, no concerns at all.
I would tell them they did a wonderful job. It is hard to say, they were prompt, efficient and clean. It was fine, there wasn't anything for us to do or clean up after they had left. The workers did not take up much time as well.
If you want air conditioning, call Moore. When you're at a bar and you're trying to get a girl to come home with you and she says, let's go to my place, you don't ask questions, you say let's go. She might change her mind if you keep going with the questions.
I thought Moore was professional, courteous and knowledgeable. They were great. I rated them a “10”. Their knowledge and the fact that they were quick and able to do the job.
I though they were thorough and had everything scheduled carefully. They were very oriented toward customer service. The whole experience was pleasant.
They were a wonderful group to deal with. They were helpful, and I couldn't say enough about the boys who came out. How helpful they were, they were very good.
That they worked with and listened to their customers, I'm very chemically sensitive and I was very concerned about the use of glues, which they didn't use during the installation, and I was concerned about the gas the system put off. We all thought it would be okay, but it turned out not to be okay, and without charging me, they came back and put in an air scrubber. Their service is excellent. When they did the estimate, they s...
I just recommended it to my neighbor, they have the installation trucks outside today. I would say that the company is outstanding, great customer service and their follow-up was great. There was some issues with the installation but the follow-up made it better with their experts. They really know what they are doing. They are on top of the field. The installation was not perfect but they paid attention to detail. They follow up w...
They were very reliable, efficient, and explained all of our options. They didn't pressure us to buy anything. They do good quality work. The different options and low pressure to buy the highest cost unit.
Highly knowledgeable, friendly, VERY helpful, with a guarantee that cannot be beat. Problem solved quickly and they are in my contacts for heating/cooling repair now that they have been here once.
Was selling my apartment and wanted to service heater prior to listing. Moore provided great technicians who tried everything they could to reset and fix some mechanical issues. Provided lots of info and updates while they worked, showed me everything they were doing, where problems were, etc. In the end, the heater was too far gone and a whole replacement was recommended. Moore was able to schedule the replacement within a week. W...
Very professional, thoroughly explained the problems with my old system and showed me what he was doing. Tried several different solutions to resolve the problem. We selected Moore to replace the system - work was scheduled quickly and the installation team was very professional.
Everyone who works for this company is very respectful of your time and your home while they are there completing their work. And if you have a problem they will return and fix it right away.
Everyone was helpful and knowledgeable, and all were hard workers and worked a long day. The crew supervisor Juan was exceptional.
Prompt, reliable, professional, friendly. They went over and above usual service expectations, in helping us deal with (and resolve) a neighbor's complaint about placement of the outside ac unit.
Great service from start to finish. Ronnie and Anthony were very nice and got the job done faster than I expected. Everyone I dealt with was great. I would definitely recommend this company.
The technician tackled this difficult project professionally, and did an outstanding job. I was impressed with how thorough he was and he even took care of another problem I didn’t even know about - without increasing the price. The price was much lower than the quote I received from another company. I also like that the technician explained exactly what the problem was and what he was doing to correct it every step of the way. A...
Service person arrived earlier than appointment as per prior phone call. Sean was friendly and worked quietly and efficiently. His information was thorough and reasonably priced. Moore Heating is highly recommended.
Excellent all around. One Hour, the other Marin county heating and air conditioning company tried to rush me into using them at a price that was 2x over market. No rationale for this at all and they just wanted to soak me for a huge price increase. Moore came in at the correct price and no pressure.
Efficient, on time, friendly, & affordable. Our 20 yr old furnace stopped working after a power outage and because it is winter, they kept upping the install date as openings became available. Now just 6 days after their estimator came out, we have heat again!!! THANK YOU MOORE!!! (pun intended)
They were on time as promised and worked right through the lunch hour to finish the job.
Great people to work with, from the initial inspection and quote all the way until the final QC check. Treated like family. I would highly recommend this company to anyone in their service area.
Everything excellent from first contact all the way through. Far superior to other providers we interviewed. Everything was explained in detail and spelled out in contract. Work was done on time and no mess left. We are confident promised ongoing service and assistance will keep our system in top notch condition.
Salesman was so good we canceled the appointment with another provider. Installation people were great, worked all day and were very skilled. Followup Seer test was attended by Moore representative.
There were about 4 very nice employees installing the compressor. They ran into some problems, but were creative and solved them. Also, Correna is an excellent representative, who is very knowledgeable about various systems. System works great. Cools the house fast, and the Day/Night unit is quiet also.
Service was excellent in every way. They also have a good "service club" which we joined and we look forward to a long relationship with this company.
This is a great company to work with. There was no high pressure, they gave me the time to get other bids and did not push. There crew was very respectful of my property and our pets. They got the installation done in one day. We are very pleased with every thing about the experience.
Bob and Juan make a great team. Good communication Estimator Dustin was very personable and thorough.
I received a discount for having work done off season. All parts and labor are covered for 10 years. If I have any issue they will be out to fix it in 24 hours or less. They installed the day after I called. They showed up on time finished on time and cleaned up when they were done.
From the bid to the quality assurance check, absolute complete satisfaction! Employees are well trained, considerate, professional, and love their employer and it shows. Moore Heating & Cooling clearly takes care of their employees because the employees really take care of the customer. Truly outstanding experience at every step.
I would highly recommend Sean from Moore Heating and Cooling. He came right out and took care of a complicated issue. He was personable and explained everything he was doing.
The technician was highly knowledgeable, very professional to the point he brought in his own shoe coverings, he explained what was needed and the best way to go about it, and I saved money.
Very prompt to respond to my call. Service person very pleasant and knowledgeable. Reviewed in detail what he thought problem was. Offered to have me sign up for regular service visits twice a year which made cost of this visit nothing so I agreed. Said they would order part he thought I needed and have it available if required which I appreciated. He wrote some descriptions of the HVAC system in his notes which described ducts as ...
Moore gave me an estimate on my drain cleaning earlier this year. I had a blockage in my sink and they came out the same day. Prompt service and seemed honest enough when it came to pricing and options. I recommend them for your drain cleaning and plumbing needs. M. Maggie - Santa Rosa
Great service. Jose showed up when he said he would and conducted himself in a most professional manner. He clearly explained the problem -- clogged p-trap -- and how he was going to fix it. In addition, he provided practical information on preventing such problems in the future. He and partner left the work area cleaner than when they arrived. Such service inspires confidence. Eric S. - Healdsburg
Great customer service, our tech Brad was very knowledgeable and efficient. Did a full inspection on our hvac system, recommended repairs and was able to come the very next day to complete the job. Great service. Will definitely use them again. – John L, Rohnert Park
Great service...Fixed air conditioning unit within a half hour and was very informative about my appliances and how to maintain them correctly to improve their longevity. I signed up for the yearly maintenance program, upon the recommendation of Jason, my service professional. I feel very confident in his service and got great advice. Jason was wonderful to work with! – Stacey L., Santa Rosa
They were out to our house within 24 hours of our initial call. They started the work within 48 hours of our agreement and were done over a three day span. Purchased a new furnace and AC unit from them. Robert (Bob) and Rene were the main installers that installed the system and they were very professional checking in and out during the project. I highly recommend using Moore on your next project. - Kevin T., Santa Rosa
So grateful for the wonderful service we've received from Moore! We had an entire new HVAC system put in this year and the initial install to the follow up service has been outstanding! Today Karl was out to do a follow up service and helped tremendously with a question we had. Super helpful and very kind! - Denise R., Petaluma
